Managed Services from Willits Technologies
Downtime is expensive. Paying employees to sit idle and the inability to service customers costs you money and risks your relationships with customers.
Willits Technologies provides a full suite of Managed Services to provide all of your IT and Phone System needs.
What is Managed Service?
Managed Service is the proactive management of technology, by a third party, on behalf of a customer. The key ingredient of Managed Services is “proactive management”. In contrast, the older “Break-Fix” model of IT support (you call when something breaks and we fix it) is completely reactive. Managed Services identify and resolve issues before something “breaks” which means less downtime and more productivity for your users.
The traditional “Break-Fix” model of IT support inherently creates a conflict of interest between the vendor and the customer: When something goes wrong it is bad for the customer and good for the vendor.
Managed Services eliminates this problem: When things go wrong it is bad for both the customer AND the vendor. The vendor has an incentive to make sure things work reliably and get fixed quickly.
Network Monitoring is the backbone of Managed Services. Our Network Monitoring system provides a 360 degree view of your network that allows us to quickly identify and resolve problems on your computers:
With the WTI Service Agent installed on each computer our technicians can identify and troubleshoot problems in a fraction of the time it would normally take. The WTI Service Agent provides detailed information about each computer and allows our technicians to remote control the computer and perform automated resolutions to many common problems.